Introduction:

An eTOM training course is designed to provide participants with a deep understanding of the framework and how to apply it effectively within their organizations.

Objectives:

• Understand the Structure of eTOM: Gain insights into the
  hierarchical nature of the framework, including its levels
  and process groupings.
  
• Apply eTOM Principles: Learn how to map and implement
  eTOM processes in real-world scenarios.
  
• Process Improvement: Develop skills to analyze and
  optimize business processes using the eTOM model.
  
• Align Business and IT: Bridge the gap between business
  objectives and IT capabilities through a unified process
  framework.

Course Outline:

Introduction to eTOM

• History and evolution of eTOM.
  
• Relationship with TM Forum standards.
  
• Overview of telecom industry challenges.

Understanding the eTOM Framework

• Level 0-1 Processes: High-level overview of enterprise processes.
  
• Level 2 Processes: Core process areas, including Operations, Infrastructure, and Enterprise Management.
• Horizontal and Vertical Process Groupings.

Detailed Process Analysis

• Operations (OPS): Fulfilment, Assurance, and Billing processes.
  
• Infrastructure Management (IM): Resource and service
  management.
• Enterprise Management (EM): Strategy, financial, and human resources processes.

Implementing eTOM in Your Organization

• Mapping existing processes to eTOM.
  
• Identifying gaps and redundancies.
• Best practices for process re-engineering.

Case Studies

• Real-world examples of successful eTOM implementations.
• Lessons learned and key takeaways.