Introduction

The Office 365 Admin course provides individuals with the skills and knowledge needed to effectively administer and manage Office 365 environments. This course covers various aspects, including user and license management, administration of services like Exchange Online, SharePoint Online, and OneDrive for Business, managing communication in Skype for Business and Microsoft Teams, ensuring security and compliance, and monitoring and reporting. By completing this course, participants will be equipped to handle the responsibilities of an Office 365 administrator and optimize the usage of Office 365 within organizations.

Objectives:

  • Understand Office 365 and its benefits.
  • Learn user and license management.
  • Develop skills in Exchange Online administration.
  • Gain proficiency in SharePoint Online administration.
  • Acquire knowledge in OneDrive for Business administration.
  • Learn to manage Skype for Business and Microsoft Teams.
  • Understand security and compliance measures in Office 365.
  • Develop skills in monitoring and reporting for Office 365.

Course outline:

  1. 1. Introduction to Office 365

    • Overview of Office 365 and its benefits
    • Understanding cloud computing and Software as a Service (SaaS)
    • Exploring the Office 365 admin center

  1. 2. Managing Users and Licenses

    • Creating and managing user accounts
    • Assigning licenses and subscriptions
    • Understanding user roles and permissions
    • Configuring multi-factor authentication (MFA)

  1. 3. Exchange Online Administration

    • Configuring and managing Exchange Online mailboxes
    • Managing email addresses and distribution groups
    • Implementing email security and anti-spam measures
    • Monitoring and troubleshooting Exchange Online

  1. 4. SharePoint Online Administration

    • Creating and managing SharePoint sites and document libraries
    • Configuring permissions and access control
    • Implementing versioning and document collaboration
    • Managing SharePoint site settings and templates

  1. 5. OneDrive for Business Administration

    • Managing user storage and sync settings
    • Configuring sharing and access controls
    • Monitoring and auditing OneDrive usage
    • Resolving OneDrive synchronization issues

  1. 6. Skype for Business and Microsoft Teams Administration

    • Managing communication and collaboration features
    • Configuring presence and instant messaging settings
    • Setting up audio and video conferences
    • Monitoring and troubleshooting Skype/Teams connectivity

  1. 7. Security and Compliance

    • Implementing data loss prevention (DLP) policies
    • Configuring and managing retention policies
    • Monitoring security and compliance reports
    • Managing eDiscovery and legal holds

  1. 8. Monitoring and Reporting

    • Monitoring service health and availability
    • Analyzing usage and activity reports
    • Generating custom reports and alerts
    • Troubleshooting common Office 365 issues