Emotional Intelligence

Emotional intelligence describes the ability to understand one”s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence workshop your participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions your participant”s will experience a positive impact on their professional and personal lives.

 

Workshop Objectives:

After completing this course, participants will know how to:

• Discover the impact of emotions on human behavior
• Use the six principles of emotional intelligence in order to enhance relationships with others
• Interpret EI scores and their implications in order to improve interactions with other people
• Describe their EI strengths and weaknesses using the MSCEIT model
• Devise a PDP aimed at developing and improving emotional intelligence
• Apply EI skills in order to maximize personal influence at the professional and social levels

 

Who should attend?

Managers, business professionals and individuals who have decided to learn and develop their emotional intelligence competencies to enhance as well as manage their relationships at work and in life.

Course Structure

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: What is Emotional Intelligence

• Self Management
• Self Awareness
• Self Regulation
• Self Motivation
• Empathy

Module Three: Four Skills in Emotional Intelligence

• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Understand Emotional Meanings
• Manage Emotions

Module Four: Verbal Communication Skills

• Focused Listening
• Asking Questions
• Communicating with Flexibility and Authenticity

Module Five: Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It”s Not What You Say, It”s How You Say It

Module Six: Social Management and Responsibility

• Benefits of Emotional Intelligence
• Articulate your Emotions Using Language

Module Seven: Tools to Regulate Your Emotions

• Seeing the Other Side
• Self-Management and Self Awareness
• Giving in Without Giving Up

Module Eight: Gaining Control

• Using Coping Thoughts
• Using Relaxation Techniques
• Bringing it All Together

Module Nine: Business Practices (I)

• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Disagreeing Constructively

Module Ten: Business Practices (II)

• Optimism
• Pessimism
• The Balance Between Optimism & Pessimism

Module Eleven: Making an Impact

• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned

Completion of Action Plans and Evaluations

Certification

• A certificate of completion will be issued at the end of the course.

Duration: 12 Hours