Introduction:

This is an interactive 5 modules course provide mangers with a comprehensive leadership concept and to the skills and qualities associated with leading people and teams effectively, the matter that will enrich their knowledge, skills and attitude and reflecting high banking performance.

Objectives:

  • Understand Leadership Theories and Styles
  • Enhance Emotional Intelligence and Self-Awareness
  • Improve Decision-Making and Problem-Solving Skills
  • Develop Strong Communication and Influence Skills
  • Build and Lead High-Performance Teams
  • Manage Conflict and Navigate Change
  • Create a Personal Leadership Development Plan.

Course Outline:

Day 1

Essential Skills and Competencies for Banking Leadership

  • Leadership concept & definition in banking industry
  • Qualities of a good leader
  • Why is leadership important in banking?
  • What is the role of bank team leader?
  • Leadership styles in banking industry
  • Which is the best leadership style in finance?
  • Adaptability to change
  • Transformational leadership in banking industry

Day 2

Top Most in- Deman Competencies in Banking Sector

  • Client focus
  • Planning and organizing
  • Fostering Effective communication
  • Self- awareness
  • Developing staff
  • SMART goals
  • Commitment to continued growth planning (PDP)
  • Strategy alignment
  • Collaborating with others.

Day 3

How do you engage followers to achieve shared goals?

  • Why is employee’s engagement important in banking sector?
  • Know your followers
  • Know their types of personality
  • Choose your style
  • Examine the relationship between effective leadership ad followers
  • Communicate your vision
  • Determine how to use authority appropriately
  • Managing effective negotiation and conflict resolution
  • Negotiate for a Win-Win
  • Know your negotiation style
  • Motivate your followers
  • Encourage learning
  • Lead by example.

Day 4

Leadership strategies to increase bank sales and profits

  • Positive attitude
  • Clear vision
  • Be a trusted adviser to your customers
  • Building trust, solving problems, identifying needs
  • 20/80 rule
  • Dealing with each client as a unique one
  • Creating customer experience
  • 24/7
  • Emphasizing a strong code of conduct that prioritizes transparency, honesty, and empathy for customers and team members
  • Products knowledge (FAB)
  • Up-Selling
  • Connecting in-branch services to digital channels, including web-site, social media, mobile applications, CRM management tools
  • Continuously seeking feedback from your team and clients to ensure that actional changes are made.

Day 5

Project Workshop and action plan (Return on Investment) (ROI)

Participants will be given a project assignment and will work together to come up with great action plan and ideas to maximize the bank profits, sales, customer service, employee’s performance unproductivity.